All sales are final as cakes are a perishable item. If the flavors, design or size of cake does not match what is on your receipt, then we will refund up to 50% of the order. Please read your receipt carefully and double check for accuracy in date, flavor, servings and design. Wedding cake deposits are non-refundable.
If delivery is paid for, then the cake will be delivered on the specified day. The cake is guaranteed to arrive in good condition and without damage. However, if the customer transports the cake themselves, then they are liable for the cake as soon as it is picked up by the customer. We are not liable for damage made while the customer is transporting the cake.
Pick up policy:
Cake pick ups are scheduled in advance. We agree to have the cake ready on the day agreed. The customer is entitled to see confirmation of the cake before leaving the building, but if the customer chooses not to see the cake before leaving, then the cake is presumed to be in good condition. We are not responsible for the condition of the cake once it leaves our building.
All cake sales are final and non-refundable. We make our cakes and purchase supplies in advance of the day of delivery/pickup; therefore, when a cake is ordered, we consider the sale final.
We allow cancellations with a 2 week or more notice, except for wedding cake. Cancellations are entitled to a 100% refund when made 2 weeks or more in advance, except wedding cakes. Wedding cake deposits are non-refundable due to the fact that we black out dates when wedding reservations are made and cannot easily find replacement wedding cake orders for specific dates.